cancelling and rescheduling

The customer may cancel or reschedule without penalty by notifying us at least 48 hours before the scheduled session time. To cancel or reschedule, please contact us through our contact form.

late cancellation

Cancellations are considered “late” when the customer does not cancel or reschedule at least 48 hours prior to the scheduled session. Late cancellations will result in the cost of a fee of 20% + any applicable location fees

Missed Sessions

If a customer misses their scheduled session without cancelling or rescheduling, they will be charged 100% of the price of the session.

Provider Cancellation

If, for any reason, we must cancel your scheduled session, we will notify you as soon as possible and will work with you to reschedule or you will receive a full refund.

Refunds

Any refunds will be processed in the same method as the original payment.

Fee Waiver

We reserve the right, at our discretion, to waive any fee or penalty assessed hereunder for any reason we deem sufficient and reasonable.